Talking to Your Patient Care Associate

Tips for having productive conversations with your patient care associate regarding products and medical conditions. 

Talking to a patient care associate can seem intimidating. They are essentially the primary person between you and purchasing cannabis, so having a conversation with them is an important part of the purchasing process. They are meant to serve as an expert resource to provide you with the answers to your questions, and match you with the right products to meet the needs of your condition.

The good news is, patient care associates at Terrabis are here to answer all your questions about the products we carry, and how they may help provide relief to your specific medical condition. We’ve dedicated ourselves to providing you with the best patient experience, and the highest quality of care. Because of this, our entire Terrabis team is educated about how products may interact with your medical condition. 

Patient Care Associate Training

Our patient care associates understand how the endocannabinoid system works, and how cannabinoids interact with our cannabinoid receptors. Our staff is trained on cannabinoids like THC, CBD, as well as terpenes, and phytonutrients. This allows us the ability to answer any questions regarding our inventory of cannabis products and flower. Our associates receive 80 hours of training on cannabis for medical patients. At Terrabis, we truly believe caring for our patients starts with connection. This connection starts the moment you step through our doors.


As eager as our staff is to help, connecting with our patients is a two way street, and one of the keys to having a successful dialogue with your patient care associate is to be open and honest about what you’re looking for. Tell us what’s bothering you, and what you’re hoping to accomplish. Creating an honest line of communication between you and our staff is the best way to ensure you go home with the best product to relieve your specific symptoms. Having conversations, even if they may seem uncomfortable at first, is one of the biggest contributing factors to a positive dispensary experience.

Ask Our Patient Care Associates the Right Questions

If you don’t exactly what you’re looking for, that’s ok too. Just ask lots of questions. What questions should you ask? Good question!

  • Which of the strains are best for sleep, or pain?
  • What if I don’t want to feel high?
  • Are edibles a good choice for me?

All of these are great questions to ask your patient care associate. There are no questions too small or too silly to ask. We’ve heard it all, and our compassionate team of associates are happy to help you find the right product for you.

Loyalty Club

We also encourage you to join our member loyalty club. Joining the club ensures you get the most out of your products and shopping experience. With special discounts, exclusive content and events, monthly reward points, and first access to our newest products, it’s a loyalty program you’ll absolutely love. Talk to your patient care associate today to sign up and start receiving all the perks our member loyalty club has to offer.

So the next time you’re at a Terrabis location, don’t be shy. Walk right up to the counter and start asking all the questions you have, so we can do our very best to serve you.

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