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Privacy Policy

  1. Effective Date: January 1, 2021

This Privacy Policy governs the manner in which V3 Holdings Missouri, LLC and its affiliates (collectively, “V3”, “us”, “our”, or “we”) collect, use, maintain, and disclose Personal Information collected when users (“you,” “your”) visit this website and the websites controlled by us (collectively, the “Site”). This Privacy Policy (“Privacy Policy”) applies to the Site and communications generated via the Site. This Privacy Policy also applies when you interact with us offline. For example, if you provide your contact information to us or interact with us in a retail store or live event, this Privacy Policy applies. Please read this Privacy Policy carefully so that you understand our privacy practices.

This Privacy Policy is part of our Terms of Use https://www.terrabis.co/terms-of-use, which governs your use of the Site. Please read this Privacy Policy carefully so that you understand our privacy practices. By providing Personal Information to us or by using the Site, you acknowledge that you agree to be bound and abide by Privacy Policy and the Terms of Use, and you are consenting to the collection, use, and disclosure of that information in accordance with this Privacy Policy. The Site and the information provided in this Policy is solely intended for residents within the United States of America.

“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual or household. We do not consider Personal Information to include information that has been aggregated or de-identified so that it does not allow a third party to easily identify a specific individual.

  1. USE BY MINORS

This Site is intended for persons legally allowed to purchase or possess cannabis products. We do not knowingly collect information from children or minors.

If you learn that your child has provided us with Personal Information without your consent, you may alert us at privacy@terrabis.co. If we learn that we have collected any Personal Information from anyone under 18, we will promptly take steps to delete such information.

  1. Personal Information We Collect

The information we collect falls into two categories: (1) information you voluntarily supply us when you visit our Site or retail stores, or otherwise interact with us, and submit your information, such as via a contact form or as part of transaction; and (2) tracking information gathered as you visit our Site or retail stores.

Personal Information You Provide

The following Personal Information about you may be collected when you interact with us or use our Site or visit our retail stores:

  • Name
  • Date of Birth
  • Demographic information (including age and gender)
  • Driver’s License or Other Government ID Number
  • Address
  • Account credentials
  • Purchase information (including billing address and payment details)
  • Email address
  • Phone number
  • Website or Social Media information
  • Medical, professional and educational details (e.g., medical school, specialty)
  • Health information (e.g., prescription number)
  • Job or Occupation
  • Income / Salary

This information may be supplied by you in response to specific questions, when you sign up for newsletters or other communications from us, make purchases, or communicate with us in person or by email. You can always refuse to supply Personal Information in response to requests, except that it may prevent you from engaging in transactions, Site-related activities or receiving responses to your inquiries or other information of interest such as our newsletter or customer programs. Information that is optional at these collection points will generally be noted and marked as such.

In addition, we ask that you not send us any sensitive Personal Information about yourself or others (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or philosophical beliefs, sex life or sexual orientation, criminal background, or trade union membership, or biometric or genetic data for the purpose of uniquely identifying an individual) on or through the Site.

Passive Information Collection

We may use third party analytics tools, including Google Analytics, to help us measure traffic, usage, and sales trends by your use of our Site. These tools use various technologies, including cookies or similar technologies, to collect certain information sent by your devices to the Site, including:

  • Your browser name,
  • Demographic data about you,
  • The pages you visit on the Site,
  • Whether you have previously accessed the Site,
  • The IP (Internet Protocol) address for your computer
  • The type of computer and technical information about your means of connection to our Site, such as the operating system and the Internet service providers utilized, and
  • Navigational Data, also known as log files, server logs or clickstream data.

In addition, the laws of some states requires that we capture CCTV footage within certain retail stores. This footage will include images of all customers who enter and interact with us in those retail stores.

Cookies and Tracking Technologies

Cookies are small files that are stored on the device you use to access the Site. Your web browsers place cookies on their hard drives for record-keeping purposes and sometimes to track information about them.

You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you adjust your settings to refuse cookies, or if you delete cookies, you may not be able to access or use some portions of the Site and some features may not work as intended.

The Site uses first party cookies (set by V3) and third party cookies (set by web analytics partners). The cookies used on our Site may be persistent or session based. A session cookie is a piece of information that is enabled only during a particular Site session. Session cookie files are deleted after logging off the internet browser or powering off your computer. In contrast, a persistent cookie is not deleted after logging off an internet browser or powering off your computer, but “persists” between sessions. Both types of cookies provide statistical information as well as help make improvements in Site navigation.

The Site may also use other technologies including but not limited to Javascript tags or tracking pixels to collect, process, and store browsing information as described above. Tracking pixels and tags assist in delivering cookies and allow us to collect browsing information about you. Tracking pixels or tags may also be included in the emails we send you in order to determine whether the emails have been opened and if you have clicked on links with the email.

The Site does not respond to browser Do Not Track (DNT) signals.

  1. How we use Personal Information
  • V3 may collect and use Personal Information for the following purposes:
    To fulfil transaction requests and improve our services for you: If you make a purchase at a retail location, we will collect the information required to process your orders or respond to your customer service requests. This may include your name, credit card number, card type, expiration date, and security code. In addition to utilizing this information to fulfill your requests, V3 may use information collected during these transactions to analyze and improve our services. In conducting these activities, V3 does not store, archive, or otherwise retain credit card numbers.
  • To respond to your requests and improve our services for you: Information you provide helps us respond to your questions and requests more efficiently.
  • To communicate with you: We may send you information about topics we think may be of interest to you, such as our newsletters, upon your request or otherwise as consistent with this Privacy Policy.
  • To send periodic emails: We may use your provided email address to send you information and updates. We may also use this information to respond to your inquiries, questions, and/or other requests.
  • To personalize the user experience: We may use information in the aggregate to understand how our users as a group use the Site.
  • To improve our Site: We may use information we have collected to improve the Site or our other services.
  • To comply with legal and regulatory obligations: We may use information we have collected to enforce our Terms of Use, prevent or respond to fraud, and fulfill legal obligations, like conducting CCTV monitoring of certain retail locations and responding to court orders, subpoenas, or government requests.
  1. How we protect your information

We seek to use commercially reasonable data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information under our control, in accordance with this Privacy Policy. However, the Internet is not 100% secure or error free. We cannot guarantee that your use of our Site will be completely safe, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure. We encourage you to use caution when using the Internet.

By using the Site or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Site or sending an email to you. You may have a legal right to receive this notice in writing. If you have any questions or concerns, please notify us at privacy@terrabis.co.

  1. Sharing your personal information

We do not sell, trade, or rent your Personal Information to others.

We may share the categories of personal information described above with service providers and third parties that we partner with to assist us in various functions, including providing technological support and performing security and anti-fraud services, providing you with our services and products, and providing you with communications and marketing information on our behalf. These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your Personal Information for any other purpose.

These service providers and third parties can be classified in the following categories:

  • Delivery partners, to deliver our products to the right location;
  • Financial partners involved in the processing of your banking or credit card data in retail locations;
  • Marketing partners, which we use to send you promotional communications, for instance;
  • IT service providers, such as our data hosting provider and companies we employ to manage our Site and to provide Site-related services and/or to assist us in analyzing how our Site is used;
  • Other service providers that we may engage to provide services to us or on our behalf

Your Personal Information may be disclosed to a third party if we are required to do so because of an applicable law, court order or governmental regulation, or if such disclosure is otherwise necessary in support of any criminal or other legal investigation or proceeding. Your Personal Information may be disclosed to a third party if the disclosure is reasonably related to the potential or actual sale or other disposition of all or part of our business or assets.

We may share aggregated or de-identified information with third-party partners, affiliates, or service providers for the purposes outlined above.

We may use third-party services such as Google Analytics to collect, monitor and analyze information as described above. Those third-party service providers have their own privacy policies addressing how they use such information. To opt out of Google Analytics on the Site go to https://tools.google.com/dlpage/gaoptout.

  1. Third party websites

Our Site may contain links to sites of third parties. We do not control the content or links that appear on these sites and are not responsible for these sites. These sites may have their own privacy policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

  1. Privacy Rights

We do not sell personal information for monetary consideration. State residents who have the right to submit a verified request directing us not to sell their personal information are encouraged to do so. If you are a resident of a state affording you such rights, and would like to submit such a request, please send your request to privacy@terrabis.co.

Updating Your Information

To keep your Personal Information current and accurate, please contact us as specified above. If you decide to email us, please include the words “Updating Personal Information Update” in the subject line.

We will take reasonable steps to update or correct Personal Information in our possession that you have previously submitted via this Site.

  1. Data Retention

We will retain your information for as long as needed to provide you the Site’s services, for V3’s valid business purposes, and as necessary to comply with our legal obligations, resolve disputes, defend our legal rights, and enforce our agreements.

  1. Changes to this Privacy Policy

V3 has the discretion to update or change this Privacy Policy at any time. If we make any change in how we use Personal Information, we will notify you by email if you have provided your email address to us or by means of a notice on this Site. Any changes will become effective when the revised Privacy Policy is posted on the Site. Your use of the Site following these changes means that you accept the revised Privacy Policy. We recommend that you regularly review the Privacy Policy when you visit the Site. This Policy was last updated January 1, 2021.

  1. New Uses of Personal Information

From time to time, we may desire to use Personal Information for uses not previously disclosed in our Privacy Policy. If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive than stated in the version of this Privacy Policy in effect at the time we collected the information, we will make reasonable efforts to provide notice and obtain consent to any such uses as may be required by law.

  1. Contacting us

Terrabis located at 430 W. Erie Street, Suite 400, Chicago, Illinois, 60654, is the company responsible for the collection, use maintenance and disclosure of Personal Information under this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us via the contact form on our Contact Us page or please write to the following address and/or email:

Terrabis
430 W. Erie Street, Suite 400
Chicago, Illinois, 60654
privacy@terrabis.co